FAQs

Answers before your team switches systems.

Learn how National Shield Pro supports guard operations, client portals, mobile workflows, reporting, roles, and rollout planning.

Best for

Security guard companies, patrol firms, and multi-site operations.

Core value

Live proof, cleaner reporting, mobile workflows, and client trust.

Rollout style

Start focused, then expand workflows across teams and sites.

Getting Started & Rota

How flexible is the rota scheduling system?

Our easy rota scheduling tools enable operations managers to generate shift schedules for a week, a month, or an entire year in advance, with instant mobile dispatch.

Can clients generate profiles independently and assign jobs?

Yes, clients can register and set up their profiles independently, letting them assign multiple jobs across different security companies from a unified hub.

Guards & Multi-Company

Can guards work for multiple security firms?

Yes. Guards can perform duties for multiple security companies using the exact same login credentials. Their schedules and shift history remain centralized.

Can a company manage both guards and clients using the same login?

Yes. Security companies can deal with guards (tracking, schedules, timesheets) and clients (invoices, report delivery, shift reviews) using a single, unified login.

Live GPS & Geofencing

How does live GPS tracking and geofencing work?

The platform provides real-time GPS live tracking of active guards. Operational geofencing triggers automatic alerts if a guard leaves their assigned site early or during shift timings.

What live chat options are available?

We provide integrated live chat channels between controllers and guards on-duty, as well as live chat channels between administrators and clients.

Need a specific answer?

We can walk through your exact team structure.

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