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All technical telemetry issues submitted by clients with active subscriptions are investigated in real-time. Emergency server breaches trigger immediate failover routes.
Log into the Client Portal or Platform page, click 'Guards' in the sidebar, and press the 'Add Guard' button. You will need their name, contact, and SIA licence number to trigger automated vetting verification.
Ensure the guard's mobile device has high-accuracy location services enabled, location permissions set to 'Always Allow' for the guard app, and cellular data turned on.
Clients can log into their dedicated Client Portal (using the URL and credentials you provide) to view real-time patrol scans and download PDF/CSV summaries in one click.